Returns and Exchanges

Returns and exchanges

If the delivered product does not meet your requirements, you can return it within 14 days of receipt of your order, provided the following conditions are met:

  • Pre-notified by email
  • The goods are received by us within 14 days (counted from your receipt date).
  • The goods are in original condition ie:
  • unworn
  • not washed
  • with attached cards
  • article is unchanged. A defect / error has not been attempted to fix.
  • Item is handled with care and does not contain cigarette smoke or pet hair.
  • Instructions for use and instructions must be followed correctly.
  • The goods are correctly packed.
  • Copy of your order and our mail included in your return.
  • Insufficient or not stamped returns will not be accepted by us.
  • Returns are entirely at your own risk. Mellody Casuals cannot be held liable.

be held for missing item 6.2. If the conditions are met, you can exchange it or Mellody refund the purchase amount to your account within 14 days. (The shipping costs are for your own account).